|
QoS and Customer Satisfection - Preliminary literature review |
פרסום |
Bryan Epstein |
2014 |
רמת שירות, service level |
transport today and tomorrow |
המשך > |
|
Fact Finding Study on the legal and contractual basis of passenger rights in urban public transport |
פרסום |
Francesco Sciaudone ,Simona Frazzani |
2012 |
Public transportation, תחבורה ציבורית, רמת שירות, service level |
Directorate-General for Transport Brussels, Belgium |
המשך > |
|
Public Transport Passenger Rights and Quality of Service in the EU: Regulation and Standard |
פרסום |
Giacomo pesaro |
2014 |
רמת שירות, service level |
transport today and tomorrow |
המשך > |
|
Quality Factors in Public Transport |
פרסום |
Kerkko Vanhanen, Jari Kurri |
2005 |
Public transportation, service level, רמת שירות, תחבורה ציבורית |
WSP Finland Ltd \ Helsinki University of Technology |
המשך > |
|
A Stated Preference Experiment for Measuring Service Quality in Public Transport |
פרסום |
Laura Eboli & Gabriella Mazzula |
2008 |
רמת שירות, service level |
Department of Land Use Planning, University of Calabria, Rende, CS, Italy |
המשך > |
|
Operations and Management Evaluation of the pilot programme of Station Travel Plans |
פרסום |
Marcus Jones |
2012 |
service level, רמת שירות |
Transport Research Laboratory (TRL) |
המשך > |
|
The access journey to the railway station and its role in passengers’ satisfaction with rail travel |
פרסום |
Moshe Givoni and Piet Retveld |
2007 |
Public transportation, Commuting and getting to work, תחבורה ציבורית, יוממות והגעה לעבודה, רמת שירות, service level |
|
המשך > |
|
Metropolitan Route Bus Services: Public or Private Provision? |
פרסום |
Prof. John Stanley |
2011 |
Public transportation, תחבורה ציבורית, רמת שירות, service level |
BusVic |
המשך > |
|
Optimal contracting and incentives for public transport in Sydney: what has been learned from the Sydney Metro experience? |
פרסום |
R.Daniels, C.Gordon, C.Mulley, N.Stevens |
2011 |
רמת שירות, service level |
|
המשך > |
|
Determining the Viability of a Demand Responsive Transport System |
פרסום |
R.G.Thompson, K.Sakulchariyalert, and others |
2010 |
רמת שירות, service level |
|
המשך > |
|
Build for Comfort, Not Just Speed - Valuing Service Quality Impacts In Transport Planning |
פרסום |
Todd Litman |
2008 |
Public transportation, Policy and planning in transport, תחבורה ציבורית, מדיניות ותכנון תחבורה, רמת שירות, service level |
Victoria Transport Policy Institute |
המשך > |
|
Evaluating Transportation Equity: Guidance For Incorporating Distributional Impacts in Transportation Planning |
פרסום |
Todd Litman |
2013 |
רמת שירות, service level |
Victoria Transport Policy Institute |
המשך > |
|
A Handbook for Measuring Customer Satisfaction and Service Quality |
פרסום |
Transit Cooperative Research Program |
1999 |
Public transportation, service level, רמת שירות, תחבורה ציבורית |
National Research Council |
המשך > |
|
Transit Capacity and Quality of Service - Manual |
פרסום |
Transit Cooperative Research Program |
2003 |
Public transportation, תחבורה ציבורית, רמת שירות, service level |
Transport Research Board |
המשך > |
|
סקר ארצי רמת שירות בתחבורה הציבורית, Pilot Questionnaire |
פרסום |
Transport Today & Tomorrow, trans.: Bryan Epstein |
2014 |
רמת שירות, service level |
|
המשך > |
|
BENCHMARKING DISAGGREGATE CUSTOMER SATISFACTION SCORES BETWEEN BUS OPERATORS IN DIFFERENT CITIES AND COUNTRIES |
פרסום |
Trompet, M., R. Parasram, and R.J. Anderson |
2013 |
רמת שירות, service level |
|
המשך > |
